We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll tell you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
NOTE: The return shipping fee is paid by the buyer. We will pay the cost of resending it for you.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund you within 7-10 days after the refund is approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All Andream devices have a 1-year limited warranty.
Within 3 months of receiving the product, if your item is damaged (non-human damage) or defective, you only need to return it and we will send you a brand new device.
Within 3 months to 1 year of receiving the product, if your item is damaged (non-human damage) or defective, you only need to return it, we will repair it for you for free and send it to you again. (We will pay for the shipping cost of sending it again.)
For warranty support, please email us at firstname.lastname@example.org.
This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Andream INC. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser. This warranty is personal to the original purchaser and is nontransferable. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.