Refund Policy:If the product has any unsolvable technical problems, please email firstname.lastname@example.org within 2 years(subject to logistics display delivery) after receiving the goods for instructions on how to return product for a full refund or exchange or maintain. Our products support 30 days return, 6 months replacement and free maintenance service within two years.Some products only provide one-year maintenance service, please refer to the product page for details.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll tell you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note:For orders over 30 days, we do not provide refund service. But you can replace it.
Note:Products should be returned to our specified warehouse. We will not refund you if you send back to another location without permission.So please contact us before preparing to return or replace the product.
GTM+8 AM 9:00 - PM 21:00
Please check the address with us again before returning the package.
Return cost: The cost of returning the product shall be borne by the buyer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you need a refund,we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved,we will refund you within 7-10 days after the refund is approved(The refund will arrive in your original payment account). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you need to replace the product, then we will confirm the address with you after receiving the returned, and send you a brand new product within 2-3 working days, you do not need to bear any other costs.
Other charges：There are no ohter charges
You can always contact us for any return question at firstname.lastname@example.org.