Warranty Policy 

All Andream devices have a 1-year limited warranty.
Within 3 months of receiving the product, if your item is damaged (non-human damage) or defective, you only need to return it and we will send you a brand new device.
Within 3 months to 1 year of receiving the product, if your item is damaged (non-human damage) or defective, you only need to return it, we will repair it for you for free and send it to you again. (We will pay for the shipping cost of sending it again.)

For warranty support, please email us at tqmg@ewaygps.com.

This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Andream INC. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser. This warranty is personal to the original purchaser and is nontransferable. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

 

Refund Policy:

If the product has a hardware failure, please email tqmg@ewaygps.com within 30 days of original purchase for instructions on how to return Andream for a full refund or exchange.

Note:
Return shipping costs are responsibility of the buyer.
If you just want to replace the new equipment, we will send you the new equipment after receiving the returned package. We will pay the shipping cost to be sent to you again.